Shipping policy

VÉLOIR SHIPPING POLICY

ORDER PROCESSING

Orders are normally processed within 1–3 business days after payment has been confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

SHIPPING DESTINATIONS

VÉLOIR currently ships to selected destinations available at checkout.

Available shipping methods, delivery costs and estimated delivery times will be displayed at checkout based on your delivery address.

DELIVERY TIMES

Delivery times shown at checkout are estimates and may vary depending on the destination, carrier and circumstances beyond our control.

SHIPPING COSTS

Shipping costs are calculated and displayed at checkout before payment is completed.

ORDER TRACKING

Where tracking is available, customers will receive tracking information after the order has been dispatched.

INCORRECT OR INCOMPLETE ADDRESS

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error in your shipping information, please contact us as soon as possible. Once an order has been dispatched, we may not be able to change the delivery address.

LOST OR DAMAGED ORDERS

If your order arrives damaged or does not arrive within a reasonable period after the estimated delivery date, please contact us so that we can investigate the issue and provide assistance in accordance with applicable consumer law.

CONTACT

For questions regarding your order or delivery, please contact VÉLOIR through the contact details provided on our website.