Refund policy
VÉLOIR RETURN & REFUND POLICY
At VÉLOIR, we take hygiene and product quality seriously.
14-DAY RIGHT OF WITHDRAWAL
Where required by applicable EU consumer law, you may request to withdraw from your purchase within 14 days from the date you receive your order.
To request a return, please contact us before sending any item back.
UNDERWEAR & HYGIENE POLICY
For health protection and hygiene reasons, VÉLOIR underwear is supplied with a hygiene seal or protective sealed packaging.
Where permitted by applicable law, underwear cannot be returned under the right of withdrawal once the hygiene seal or protective seal has been removed, opened, broken or otherwise compromised.
Please check the product, colour and size carefully before removing or breaking the hygiene seal.
Items eligible for return must be unworn, unused, unwashed and in their original condition, with all tags, hygiene seals and original packaging intact.
NON-RETURNABLE ITEMS
Subject to applicable consumer law, we do not accept change-of-mind returns for underwear where the hygiene seal has been removed or broken.
For hygiene reasons, worn, washed, used or soiled underwear will not be accepted for return.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
The hygiene restrictions above do not affect your statutory rights.
If you receive an item that is defective, damaged, incorrect or otherwise non-conforming, please contact us as soon as possible.
We will assess the issue and provide the appropriate remedy in accordance with applicable consumer law.
RETURN SHIPPING
Unless the item is defective, damaged, incorrect or otherwise required by applicable law, the customer is responsible for return shipping costs.
Please contact us before returning any product. Returns sent without prior notification may not be accepted.
REFUNDS
Once an eligible return has been received and inspected, we will notify you of the outcome.
If the refund is approved, it will be issued to the original payment method.
Your bank or payment provider may require additional processing time before the refund appears in your account.
YOUR STATUTORY RIGHTS
Nothing in this policy limits or excludes any mandatory rights you may have under applicable Italian or European Union consumer law.